How to Submit a Maintenance Request

If something in your home needs attention, the fastest way to get it handled is through your Resident Center portal. Here's how to do it.

Step 1: Log In to Your Resident Center

Head to your Resident Center and log in. If you haven't set up your account yet, check out our guide on How to Set Up Your Resident Portal Account first.

Step 2: Find the Maintenance Tab

Once you're logged in, navigate to the Maintenance tab in your dashboard. From there, select Submit a Request.

Step 3: Describe the Issue

Be as specific as you can. A good maintenance request includes:

• What the problem is — be descriptive. "Bathroom faucet is leaking under the sink" is more helpful than "something is broken."
• Where it is — which room or area of the house
• How long it's been happening — if you know
• Photos — attach them if you can. A picture speeds everything up.

The more detail you give us, the faster we can get it resolved.

Step 4: Submit and Wait for a Response

Once submitted, we'll get notified right away. You can expect to hear back from us quickly — most requests get a response same day or next day.

You'll be able to track the status of your request directly in the portal.

For Urgent Issues

If something needs immediate attention — a leak, no heat, a safety concern — don't wait on the portal. Call or text us directly.

📞 865-214-7747

A Few Things Worth Knowing

• Submit one request per issue so nothing gets lost or overlooked.
• If you submitted a request and haven't heard back within 24 hours, follow up directly — we'd rather you reach out than wait.
• Routine maintenance and repairs are handled by Swift at no cost to you. If something is tenant-caused damage, we'll be upfront and as transparent as we can be about the cost.

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